AGB

Last updated: November 12, 2026

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed by consumers via the tigo mondo online shop .

For the purposes of these terms and conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

Any differing terms and conditions of the customer shall only apply if we have expressly agreed to their validity.

2. Contractual partners and contact information

The online shop is operated under the name tigo mondo .

Business address:

tigo mondo
Bernsteinstraße 126
70619 Stuttgart-Sillenbuch
Germany

Telephone: +49 711 99738666
Email: kontakt@tigomondo.com

Further legally required information about the responsible company or entrepreneur can be found in our legal notice.

3. Products and offers

In our online shop we offer toys, games, creative learning products and other items from the Toys & Games category.

The presentation of our products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

We strive to present product descriptions, images, prices and availability accurately and up-to-date.

Minor deviations between product images and actual products may occur, provided they do not affect the agreed quality.

4. Ordering and conclusion of contract

The customer can select products and place them in the virtual shopping cart.

Before completing the order, you have the opportunity to review and correct the entered data.

By clicking the "Order with obligation to pay" button or a clearly labeled order button, the customer submits a binding offer to conclude a purchase agreement.

After the order is received, the customer receives an automatic confirmation of receipt via email.

This confirmation of receipt does not yet constitute acceptance of the contract offer, unless acceptance is expressly stated therein.

The purchase contract is concluded when we expressly confirm the order or ship the goods.

5. Prices and Payment Terms

All prices listed in the online shop are in euros (EUR).

The applicable VAT treatment is shown in the checkout and on the invoice documents in accordance with the legal regulations.

Any applicable shipping costs will be displayed separately before the order is completed.

The available payment methods are displayed to the customer during the ordering process.

Payment will be made according to the terms and conditions of the chosen payment method.

6. Shipping and Delivery

We deliver within Germany.

Our shipping options are:

Shipping method	Shipping costs	Shipping time
Economy shipping	Free (€0.00)	5–8 working days
Standard shipping	€15.00	3–4 working days

The processing time is usually 1-3 working days after receipt of payment.

The total estimated delivery time, including processing, is:

Economy shipping: 6–11 working days
Standard shipping: 4–7 business days

You can find more information in our shipping policy.

The customer's statutory rights in the event of delivery delays remain unaffected.

7. Retention of title

The delivered goods remain our property until full payment has been received.

8. Right of withdrawal

Consumers generally have a statutory right of withdrawal of 14 days for distance contracts.

Details regarding the conditions, deadlines, exercise and consequences of the right of withdrawal can be found in our separate cancellation policy.

Statutory exceptions to the right of withdrawal remain reserved.

9. Voluntary 30-day return policy

In addition to the statutory right of withdrawal, we offer our customers a voluntary right of return of 30 days from receipt of the goods .

The terms and conditions for voluntary returns, return shipping costs and refunds are described in our Return and Refund Policy.

The voluntary right of return does not restrict statutory consumer rights.

10. Warranty and Liability for Defects

The statutory warranty rights apply.

If a delivered item is defective, the customer can assert their legal rights.

Please contact us at kontakt@tigomondo.com .

11. Liability

We are fully liable in cases of intent and gross negligence, as well as for damages resulting from injury to life, body or health.

In the event of a slightly negligent breach of essential contractual obligations, we shall be liable within the framework of the statutory provisions for the foreseeable, typical contractual damage.

Liability under the Product Liability Act and based on expressly assumed guarantees remains unaffected.

12. Product safety and use

Our products must be used in accordance with the respective product descriptions and safety instructions.

When it comes to toys, particular attention should be paid to the stated age ratings, warnings and any required adult supervision.

Please read the enclosed instructions and safety information before use.

Statutory product safety requirements remain unaffected.

13. Copyright and Intellectual Property

The content published on our website, including texts, images, graphics, logos and designs, may be protected by copyright or other intellectual property rights.

Any use of protected content outside the scope of legal permissions requires the consent of the respective rights holder.

14. Data protection

We process personal data in accordance with applicable data protection regulations.

Information on the processing of personal data, the purposes of processing and your rights can be found in our privacy policy.

15. Complaints and Customer Service

If you have any questions, complaints or problems with an order, you can contact our customer service.

Email: kontakt@tigomondo.com Telephone: +49 711 99738666

We strive to process your request promptly and appropriately.

16. Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Mandatory consumer protection provisions applicable under the statutory conflict-of-laws rules remain unaffected.

17. Dispute Resolution

Information about any legally required participation in a consumer dispute resolution procedure will be provided in the legal notice or in another suitable location.

18. Final Provisions

Should any provision of these Terms and Conditions be or become invalid, the statutory provisions shall apply in its place. The validity of the remaining provisions shall remain unaffected, to the extent permitted by law.

19. Contact information

tigo mondo

Bernsteinstraße 126
70619 Stuttgart-Sillenbuch
Germany