Datenschutzerklärung

As of November 12, 2026

1. General Information

The protection of your personal data is important to us. In this privacy policy, we inform you about which personal data is processed when you use our online shop tigo mondo , for what purposes this is done, and what rights you have under the General Data Protection Regulation (GDPR).

Personal data is any information relating to an identified or identifiable natural person.

2. Responsible person and contact

tigo mondo

Bernsteinstraße 126
70619 Stuttgart-Sillenbuch
Germany

Telephone: +49 711 99738666

Email: kontakt@tigomondo.com

Website: https://tigomondo.com

If you have any questions about data protection or about exercising your rights, you can contact us at the email address provided.

3. Collection and processing of personal data

We process personal data when you visit our website, place an order, use a customer account or contact us.

In particular, the following data may be processed:

First and Last Name
Billing and delivery address
E-mail address
Telephone number
Order and transaction information
Information about purchased products
Messages to our customer service
IP address and technical connection data
Browser and device information

We only process this information if there is a legal basis for doing so.

4. Purposes and legal bases of data processing

We process personal data in particular for the following purposes:

Contract processing: Processing of orders, payment processing, delivery and processing of returns in accordance with Art. 6 para. 1 lit. b GDPR.

Legal obligations: Fulfillment of tax, commercial and other legal obligations in accordance with Art. 6 para. 1 lit. c GDPR.

Customer service: Processing of inquiries and complaints in accordance with Art. 6 para. 1 lit. b or lit. f GDPR, depending on the specific request.

Security and fraud prevention: Protection of our online shop and prevention of fraudulent activities in accordance with Art. 6 para. 1 lit. f GDPR, insofar as permitted.

Consent-based services: Use of certain cookies, analysis or marketing technologies in accordance with Art. 6 para. 1 lit. a GDPR, insofar as consent is required.

5. Processing of order data

When you place an order, we process the necessary data to fulfill the purchase contract.

This includes, in particular, your contact details, delivery address, ordered products and payment information.

This data is used to process your order, organize shipping, and provide you with information about the order status.

6. Payment processing

For payment processing, we use the payment service providers that are displayed during the ordering process.

Depending on the chosen payment method, the necessary payment and transaction data will be transmitted to the relevant payment service provider.

The data is processed for the purpose of executing the purchase contract and, if applicable, fulfilling legal obligations.

Information about data processing by the respective payment service provider can be found in their privacy policy.

7. Shipping and Delivery

To deliver your order, we may share necessary personal data with commissioned shipping and logistics service providers.

This includes in particular your name, your delivery address and, where necessary for delivery and legally permissible, further contact details.

The data transfer takes place for the purpose of fulfilling the contract in accordance with Art. 6 para. 1 lit. b GDPR.

8. Shopify as an e-commerce platform

Our online shop is operated via the e-commerce platform Shopify .

Shopify provides technical functions for operating the online store, order management, and payment integration.

Personal data may be processed within the scope of the services provided.

You can find more information in Shopify's privacy policy:

https://www.shopify.com/legal/privacy

9. Cookies and similar technologies

Our website may use cookies and similar technologies.

These are used, for example, to provide basic shop functions, save the shopping cart, and support the security of the website.

Insofar as we use cookies or similar technologies for analysis, advertising or other purposes requiring consent, their use will only take place after the necessary consent has been obtained.

You can manage or withdraw your consent via the privacy settings provided on our website.

10. Analysis and Marketing Services

If the relevant services are activated in our online shop, data may be processed to analyze website usage or to measure advertising measures.

Technologies requiring consent will only be used after appropriate approval has been obtained.

The specific services used, their providers and further information on data processing must be specified in the privacy policy according to the actual shop configuration.

11. Making contact

When you contact us by email or via a contact form, we process the information you provide in order to handle your request.

The legal basis depends on the specific request and may in particular be Art. 6 para. 1 lit. b or lit. f GDPR.

12. Newsletters and promotional communications

If you subscribe to a newsletter, we will use your email address to send you relevant information, provided that you have given your consent or there is another legal basis for doing so.

You can unsubscribe at any time via the unsubscribe link in a newsletter email.

13. Storage duration

We only store personal data for as long as is necessary for the respective processing purposes or as required by law.

Order and invoice data may be subject to retention obligations, particularly under commercial and tax law.

After the respective deadlines have expired, the data will be deleted or anonymized, unless there is another legal basis for its storage.

14. Disclosure of personal data

Personal data may be passed on to service providers insofar as this is necessary for the operation of our online shop and is legally permissible.

This can include, in particular:

E-commerce and hosting service providers
Payment service provider
Shipping and logistics companies
Technical support service providers
Tax and accounting service providers

Data will only be shared on a corresponding legal basis.

15. Data transfer to third countries

When using certain service providers, personal data may be processed outside the European Union or the European Economic Area.

Insofar as this is the case, we comply with the requirements of Art. 44 et seq. GDPR.

Depending on the recipient and destination country, adequacy decisions or suitable guarantees such as standard contractual clauses may be relevant.

16. Your rights under the GDPR

Within the framework of the legal requirements, you have the following rights in particular:

Information: Art. 15 GDPR
Correction: Art. 16 GDPR
Erasure: Art. 17 GDPR
Restriction of processing: Art. 18 GDPR
Data portability: Art. 20 GDPR
Right to object: Art. 21 GDPR
Withdrawal of consent: Art. 7 para. 3 GDPR

To exercise your rights, you can contact us at kontakt@tigomondo.com .

17. Right to lodge a complaint with a supervisory authority

According to Article 77 of the GDPR, you have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data infringes data protection law.

18. Data security

We take appropriate technical and organizational measures to protect personal data.

This includes, in particular, appropriate security measures for data transmission and access to personal information.

However, completely risk-free protection during data transmission over the Internet cannot be guaranteed.

19. Changes to this Privacy Policy

We may update this privacy policy if legal requirements, technical features, or our data processing procedures change.

The most current version is published on our website.

20. Contact for data protection

If you have any questions about this privacy policy or the processing of your personal data, you can contact us.