Widerrufsrecht
Last updated: November 12, 2026
At tigo mondo, your satisfaction is important to us. If you are not satisfied with your purchase, we want to make the return process as easy and transparent as possible.
In addition to your statutory right of withdrawal, we offer you a voluntary return period of 30 days from receipt of your order in accordance with the following conditions.
1. Voluntary 30-day return policy
You can request a return within 30 days of receiving your order.
The following conditions apply to voluntary returns:
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The item is in unused and undamaged condition.
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The item should be returned in its original packaging if possible.
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All accessories and included components are present.
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Proof of purchase or an order number is available.
These terms and conditions apply exclusively to our voluntary return policy and do not restrict your statutory rights.
2. Request a return
To initiate a return, please contact us at:
Email: kontakt@tigomondo.com
Please provide us with the following information:
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Your full name
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Your order number
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The item you wish to return
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The reason for the return, if you wish to provide it
Our customer service will inform you about the next steps and the correct return address.
Please do not send any items to our business address without prior contact, unless this address has been explicitly confirmed as the return address.
3. Return shipping costs
In the case of a voluntary return within the 30-day period, the customer bears the direct costs of the return, unless otherwise agreed.
For incorrectly delivered, damaged, or defective items, the statutory warranty rights apply. The customer's statutory rights remain unaffected.
4. Damaged or incorrect items
Please check your order upon receipt.
If an item is damaged, defective or has been delivered incorrectly, please contact us at kontakt@tigomondo.com .
Please provide your order number and, if possible, attach photos of the affected item.
We will review your request and offer a solution in accordance with applicable legal regulations.
5. Refunds
After receiving and examining a return under our voluntary return policy, we will inform you about the status of your refund.
In the case of an approved return, the refund will generally be issued via the originally used payment method.
Processing typically takes 5–10 business days after the review is completed. The actual crediting may take additional time depending on the payment provider.
The following statutory deadlines apply to refunds based on a statutory right of withdrawal.
6. Exchange
If you would like to exchange one item for another, please contact us at kontakt@tigomondo.com .
We will check if the desired item is available and inform you about the options.
7. Exceptions to the voluntary right of return
The following items, in particular, may be excluded from the voluntary 30-day return policy:
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Used products or products damaged through improper handling
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Incomplete articles that are missing essential components
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Personalized or custom-made products
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Opened, sealed items that are not suitable for return for reasons of health protection or hygiene, provided the seal has been removed after delivery.
These exceptions apply only to the voluntary right of return. Statutory rights of withdrawal and warranty remain unaffected.
8. Statutory Right of Withdrawal
Consumers generally have the right to withdraw from distance contracts within 14 days without giving any reason .
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, received the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement, for example by email or letter.
tigo mondo
Bernsteinstraße 126
70619 Stuttgart-Sillenbuch
Germany
Email: kontakt@tigomondo.com
Telephone: +49 711 99738666
To meet the cancellation deadline, it is sufficient that you send the notification before the cancellation period expires.
9. Consequences of the revocation
If you effectively cancel the contract, we will refund all payments received from you, including the original delivery costs, except for additional costs incurred because you chose a delivery method other than our cheapest standard delivery option.
The refund will be issued immediately and at the latest within 14 days from the day on which we receive your cancellation notice.
We may refuse reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
For refunds, we generally use the same payment method that was used for the original transaction.
You must return or hand over the goods without undue delay and at the latest within 14 days from the day on which you informed us of your withdrawal.
You bear the direct costs of the return shipment.
You are only liable for any loss in value of the goods if this loss is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Statutory exceptions to the right of withdrawal remain reserved.
10. Statutory Warranty
Regardless of our voluntary return policy and the statutory right of withdrawal, you are entitled to statutory warranty rights in the case of defective goods.
These rights are not limited by our return and refund policy.
11. Contact information
If you have any questions about returns, refunds or orders, you can contact us at any time.
tigo mondo
Bernsteinstraße 126
70619 Stuttgart-Sillenbuch
Germany
Telephone: +49 711 99738666
Email: kontakt@tigomondo.com
We're happy to help!